GoVets Reaches 5K Reviews on TrustPilot with 4.8/5 Rating!
We are proud to announce that we have just surpassed 5,000 Reviews on TrustPilot with an amazing rating of 4.8/5. All reviews are qualified reviews of GoVets customers based on their experience with GoVets. After an order is complete, customers receive a request to rate us on TrustPilot and provide some feedback about the product they purchased and their experience with GoVets. We have treated this platform as a means to collect feedback (positive and negative) to help us understand what we're doing well, where we can improve and lessons learned going forward to further enhance our processes, platform, customer service and product offerings.
Over the years, this feedback has helped us make some difficult decisions to help us pivot GoVets in the right direction. While we absolutely love the positive ratings, it's often the negative feedback that is a form of leading indicator or bellwether on areas that we need to address before they become a major issue. Therefore, when there are concerns, they are often escalated within the company to make sure they are not systemic issues that require major changes within the organization. One great example is when COVID-19 was just starting in late 2019/early 2020, we started experiencing major supply chain issues (which is still a major issue across the industry) and began receiving more and more negative ratings due to supply and delivery issues, delays, and backorders related to PPE products such as toilet paper, masks, sanitizer, etc. Even back then, we had a process in place to respond/react to negative reviews, which allowed us to have more frequent conversations about issues related to our suppliers and manufacturers, and ultimately made us pivot away from non-US based suppliers, and carefully choose products (and suppliers) we were willing to include within the GoVets umbrella based on real-time supply chain information. These changes have helped GoVets grow stronger as a company and understand our strengths and further build upon those strengths. This feedback provided from TrustPilot Reviews and other sources are part of this success!
In honor of our 5K achievement, GoVets is adding a Promotion of 5% OFF anything under $500 through for the next 5 Days (Exp: 11/21/21)! Please check out our Promotions Page for this promotion and other great promos.
