Shipping Policy | 100% Free Shipping
GoVets Shipping Policy
Welcome to GoVets.com! Our commitment to serving our customers—ranging from government entities, businesses, to individual consumers—extends to ensuring a clear, straightforward, and hassle-free shipping experience. This page is designed to outline our shipping policies, helping you make informed decisions about your purchases.
Shipping Destinations:
GoVets primarily serves the 48 contiguous United States with free standard shipping for all our products. While we typically do not ship outside the United States or to Alaska, Hawaii, or Puerto Rico, we make exceptions for military bases and certain products. Please contact our support team for inquiries about specific items and international shipping capabilities.
Shipping Costs:
- Domestic Shipping: GoVets is proud to offer free standard shipping on 100% of our products to the contiguous United States. There are no additional fees for shipping, including for items that require freight shipping, oversized items, or standard parcel shipping.
- Expedited Shipping: Currently, we do not offer expedited shipping options.
Shipping Timeframes:
- Products are typically shipped within 1-3 business days following the order date. Shipping times may vary for products shipped directly from the manufacturer or those that are built-to-order.
- For freight shipping items, delivery times may extend depending on the product and destination location. Additional options like inside delivery and residential delivery are available for freight items on their respective product pages.
Order Processing and Tracking:
- After placing an order, customers will receive an email with an estimated shipping timeline. For detailed order status, including shipping updates, customers can log in to their GoVets Account and view their order page.
- GoVets provides automatic email updates regarding any changes to your order status, including shipping and backorder timelines.
Returns and Exchanges:
GoVets offers a hassle-free return and exchange policy within 14 days of receipt, with specific conditions outlined on our Return Policy page. For damaged or incorrect items, please notify GoVets Support within two days of arrival to facilitate the returns process.
Special Shipping Notices:
- Some products have shipping restrictions to certain states, detailed on the respective product pages.
- For hazardous materials (HAZMAT) or products with special handling requirements, please allow additional time for shipping and handling.
Contact Us:
For any questions or concerns regarding our shipping policy or your order, feel free to reach out to us via our Help Page, where you'll find options for chat support, phone support at 1-866-321-6321, and email support through submitting a ticket. Our team is dedicated to ensuring your satisfaction and is available to assist Monday through Friday, 9am to 5pm ET.
By shopping with GoVets, you acknowledge and agree to these shipping policies, ensuring a transparent and efficient process from checkout to delivery. Thank you for choosing GoVets for your needs.