GoVets Knowledge Base
Search our FAQs or browse by category belowWhat are you customer support hours of operation?
The best way to Reach GoVets Support is as follows:
Submit a Ticket (Recommended):
- Sign In to your GoVets Account or Create an account
- Go to My Account
- Select My Tickets
- Create New Ticket
Chat Support
Our Chat Team is available Monday to Friday (except holidays) from 9AM to 5PM EST.
Note: If we are experiencing high chat volume, you may experience some delays getting through to an agent and may be asked to leave a written message that will be submitted as a Ticket to our support team. We will get back to you as soon as possible - typically within 1 business day.
Phone Support
You can call GoVets Support at 1-866-321-6321 to get an Order Status Update or Product Availability Update. If you need to speak with a Live Agent during regular business hours, please go to GoVets.com and click on the Blue Chat Bubble on the bottom right of your browser then ask for a live agent. We also have an automated virtual attendant that is always available to help you with Order status requests and product availability updates to any zip code across the country. We also recommend visiting Govets.com/Help, where you can search our Frequently Asked Questions, submit an Online Ticket Request, review our Terms and Conditions and more.
Hours of Operation:
Our Chat Support line is available Monday to Friday (except holidays) from 9AM to 5PM EST. You can submit a Ticket and we will typically get back to you within 1-2 business days.