GoVets Knowledge Base

Please go to our Help Page to submit a ticket, contact a support agent, or address other questions.  

Please have the following details readily available when chatting or speaking with one of our agents:

• Your GoVets Order Number (and date of order, if possible)
• Name on the Order
• Ship-To Address
• Item(s) ordered
• Specific Request:
  • Quote Request (and Due Dates, if applicable)
  • Product Lead Time
  • Order Update
  • Tracking information required
  • Cancellation Requested
  • Return/Refund Requested
  • etc.

Due to the volume of calls and chats we have been receiving recently, we have been responding within 2-3 business days.  We are actively increasing our support staff to respond to our customers as quickly as possible and our objective is to make agents immediately available to answer all calls during regular business hours (when you call in).