GoVets Knowledge Base

GoVets sends all customers several emails throughout the purchase.  Please check your inbox for Emails from NoReply@GoVets.com .

Please DO NOT response to any emails from Read more

Due to our integration with our suppliers, it is very difficult to cancel orders and in many cases, the orders are already placed within minutes by our suppliers. 

If you must cancel your order, you must login to your account and submit a cance...
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GoVets currently ships to locations within the lower 48 contiguous United States. GoVets does not ship to Alaska, Hawaii, or Puerto Rico. GoVets does not support shipping to PO Boxes, as stated on our checkout page.  Orders submitted to a PO Box wi...
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To prevent fraudulent activity, once an order is placed you cannot change the address on file.  Make sure that your address is up to date on your profile.

If your order has been updated with the status of Backordered, it means that the estimated delivery date for your order is expected to be pushed out beyond the standard 7-10 business days for more GoVets Orders.  This may happen due to several reasons,...
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Please refer to our Return policy for all Return and Exchange details.  

GoVets does not have a minimum order amount. Any product can be ordered and all products include free shipping. All products include free shipping to the 48 contiguous United States.
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Please go to our Help Page to submit a ticket, contact a support agent, or address other questions.  

Please have the following details readily available when chatting or s...
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It is the customer's responsibility to provide a valid shipping address.  If not, you may be responsible for shipping charges up to the cost of the item to return it, so a refund can be processed by our fulfillment team.  If the item is lost in transit...
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Many of our government buyers require the use of the IPP platform (IPP.gov), also known as the Invoice Processing Platform.  Due to previous contracts received through the platform, we are already registered within IPP.  If you are a Governme...
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One of our goals for GoVets is to make the Account setup, Account Management, Checkout process and Order Management as simple as possible and with the least amount of friction for our customers so they can process their orders.  This sometimes req...
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Please send us a Bill of withdrawal or re-billing statement so we can submit detailed evidence to our credit card processing partner.  

Please refer to GoVets Terms and Conditions or our Cancellation Policy for Details.  Read more

GoVets Cash Rewards is an exciting program that GoVets launched in June, 2022 to give our loyal customers additional opportunities to earn money savings towards future orders on GoVets.  This program essentially rewards our customers our very own ...
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GoVets Cash Rewards offer our customers to save on future orders by taking advantage of promotions, and other opportunities to earn GoVets Dollars.  GoVets Dollars have various expiration timelines based on the type of GoVets Dollars that the customer ...
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GoVets Cash Rewards can be earned by any of our GoVets customers.  Even guest customers have the opportunity to earn Cash Rewards that can be used towards future orders.  The only way to know your Rewards balance is to Register your GoVets Account and ...
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No - It is not possible to apply rewards towards previous orders.   If you already made a purchase on GoVets, we will not be able to apply rewards as credit towards your existing order.  

Once you earn GoVets dollars, you may use them immediately after they have been earned in your account.  If you must cancel your order, the earned GoVets Dollars will be removed from your account.  However, if your order needed to be canceled...
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You can combine GoVets Cash Rewards with other forms of payment on GoVets, as shown on our Accepted Forms of Payment page.  Y...
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Request Quote Summary

GoVets offers our Business and Government customers the ability to Request a Quote for any products on GoVets.   

If you would like to request a quote on GoVets, you can follow these simple steps...
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Everything on GoVets is NEW unless otherwise specified on the product description or on the Tab called "More Information".   Click on the More Information Tab and the attribute "Condition" will indicate if this item is New or Used.  
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Customers often ask us why we charged their credit card immediately after their order was placed, when in reality, our system only performed an authorization on their card rather than actually capturing the payment.

If this...
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There are times when we will require our customers to fill out the Credit Card authorization form and provide us additional information.  There are various reasons that may trigger this request, including (but not limited to) one or more of the fo...
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To check the status of your order, please Sign In to your GoVets account.  If you have not created an account, p...
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When your product arrives with missing or defective items, go to our Help Page and contact us about your order as soon as possible. ...
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Returns

When customers initiate a return for an order that they previously used their GoVets cash rewards towards, those GoVets Dollars will be forfeited.  That is, the amount originally paid by the customer will be returned to their ori...
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Summary

Govets has partnered with industry leading partners to help maximize the security of our transactions and minimize fraudulent transactions.

What is Vouched?  

Vouched is award-winning AI and CV that powers ...
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Please refer to GoVets Terms and Conditions or our Cancellation Policy for...
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GoVets offers several promo codes and promotions throughout the year for various events, celebrations and milestones.  Some of these promo codes have certain limitations that do not always apply in every circumstance.  If you have tried to use a promo ...
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