GoVets Knowledge Base
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Many of our government buyers require the use of the IPP platform (IPP.gov), also known as the Invoice Processing Platform. Due to previous contracts received through the platform, we are already registered within IPP. If you are a Governme...
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Many customers require our W9 to add us a customer in their system. Our EIN and W9 is always available Read more
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GoVets sends unpaid accounts to debt collection partners who will work with customers to repay their debt. Our collection partners may also get lawyers involved, the authorities involved and if necessary, will litigate to collect unpaid debts. Read more
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How can I purchase Store Credit on GoVets?
Store Credit - GoVets allows customers to purchase store credit using one of the following payment options: CREDIT CARD, DEBIT CARD, ACH, CHECK, WIRE, PAYPAL, or VENMO.  Read more
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No - It is not possible to apply rewards towards previous orders. If you already made a purchase on GoVets, we will not be able to apply rewards as credit towards your existing order.
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GoVets Cash Rewards offer our customers to save on future orders by taking advantage of promotions, and other opportunities to earn GoVets Dollars. GoVets Dollars have various expiration timelines based on the type of GoVets Dollars that the customer ...
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Customers that would like to make a payment using PayPal must follow these steps:
1) Create an account on GoVets.<...
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Customers that would like to make a payment using a ACH or WIRE must follow these steps:
1) Create an account on GoVets.
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Customers that would like to make a payment using a Check must follow these steps:Â
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1) Create an account on GoVets.
2) Submit a Read more
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Sign-up for Net 30 Terms:Â
GoVets may require customers to provide additional information to authorize a transaction. We evaluate all orders individually and based on order amounts, differences between billing and shipping, customer account information, or fraud score for ...
Read moreAccepted Forms of Payment:
GoVets accepts the following forms of payment.
- Credit cards and Debit Cards are the primary method of payment accepted on our Checkout page. ...
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GoVets only charges customers credit cards when an order ships or within 6 days of the purchase date. When you make your purchase on GoVets, we will ensure that your credit card's available credit is able to support your purchase by authorizing those...
Read moreCustomers often ask us why we charged their credit card immediately after their order was placed, when in reality, our system only performed an authorization on their card rather than actually capturing the payment.
If this...
Read moreCustomers that would like to make a payment using Venmo must follow these steps:
1) Create an account on GoVets.
2) Submi...
Read moreThere are times when we will require our customers to fill out the Credit Card authorization form and provide us additional information. There are various reasons that may trigger this request, including (but not limited to) one or more of the fo...
Read moreYes. GoVets is PCI-compliant.  Privacy and security is at the top of our priority list, and this includes PCI compliance. As stated in a similar Read more
GoVets has partnered with some of the largest, most secured companies to maintain and protect your card information, including Stripe. When you make a payment on GoVets, your card information is maintained within Stripe's PCI DSS secure servers u...
Read moreOnce you are approved for Net30 terms on Govets, you can select the Purchase Order payment type o...
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