GoVets Knowledge Base
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Due to our integration with our suppliers, it is very difficult to cancel orders and in many cases, the orders are already placed within minutes by our suppliers.Â
If you must cancel your order, you must login to your account and submit a cance...
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There are times when our suppliers cannot fulfill orders on GoVets or that customers prefer to cancel and order for various reasons. In these cases, the status of the Order will be changed to Cancelled (Refunded). When this occurs, it means...
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It is the customer's responsibility to provide a valid shipping address. If not, you may be responsible for shipping charges up to the cost of the item to return it, so a refund can be processed by our fulfillment team. If the item is lost in transit...
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We often get this question from customers that would like to receive a refund on a different credit card for various reasons, with the primary reason being because the original card expired or was cancelled because of fraudulent activity.
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Returns
When customers initiate a return for an order that they previously used their GoVets cash rewards towards, those GoVets Dollars will be forfeited. That is, the amount originally paid by the customer will be returned to their ori...
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If you are having issues with the product you purchased, and it has been outside the return window specified in our Return Policy, we strongly suggest reaching out to the manufacturer of the product th...
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