GoVets Knowledge Base

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Shipping (9)

What do the options mean for a product that ships via freight (liftgate, call ahead, residential delivery)?

Many products on GoVets are shipped via freight delivery service. When purchasing these items, you have the following options on the product page:

Call Prior to Delivery: Select this service if you want carrier to call and pr...
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What is your Shipping Policy?

GoVets offers free standard shipping for all 100% of our products to the 48 contiguous United States. We typically do not ship outside the United States and do not offer shipping to Alaska, Hawaii, or Puerto Rico. We do not charge any additional fees ...
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What is the best way to reach GoVets Support?

Please go to our Help Page to submit a ticket, contact a support agent, or address other questions.

Please have the following details readily available when chatting or s...
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Do you offer assembly services to help customers assemble furniture or office products?

Office Furniture Assembly

Go...
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When does GoVets Charge my Credit Card?

GoVets only charges customers credit cards when an order ships or within 6 days of the purchase date. When you make your purchase on GoVets, we will ensure that your credit card's available credit is able to support your purchase by authorizing those...
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Why isn't my tracking number showing any information about my shipment?

When you receive a shipment notification, this means that our suppliers have notified us that your package is on its way to its destination. You may receive tracking information in one of the following formats:

Likely: Trac...
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Does GoVets ship to Hawaii, Puerto Rico or Alaska?

GoVets currently only supports shipping our products to the 48 contiguous United states. Many products do have state-specific restrictions for various reasons. In general, we do not support shipments to Alaska, Puerto Rico or Hawaii. ...
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Can I sell my products on GoVets?

Thank you so much for your interest in GoVets. At this time, we are not currently onboarding resellers on GoVets. However, you can definitely take advantage of a relationship with GoVets through one of the following ways:

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How do I manage, change or update the default billing and/or shipping address details in my account?

If you have multiple billing and/or shipping addresses and you need to make a change to the default billing or shipping address in your account, please follow these steps:

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GoVets Knowledge Base

Shipping (9)

Office Furniture Assembly

Likely: Trac... Read more

Likely: Trac...
Read more